Current Vacancies
CUSTOMER SERVICE CONSULTANT Huge, well respected company and Fantastic working environment
Customer focussed work with sales like twist!
St Kilda Road Location
Our client is a world leader in insurance and financial services. They are the leading international insurance organisation with operations in more than 130 countries and employ over 106,000 people. They have an exciting opportunity to join this ever expanding work force in the shape of a Customer Service Consultant.
The main focus of this role involves handling incoming Personal Accident and Travel insurance queries and providing excellent customer service. Now for the sales like twist - if customers call to cancel their policy, you will be expected to use retention skills to try and keep them; with incentives provided for high retention results (full training in this area will be given). There is some administrative work as required by the business, mostly between calls.
You will be provided with ongoing training and support, but to apply you must possess the following attributes and experience:
Strong customer-focus
Minimum 1 yr previous experience within an inbound or outbound call centre, or customer service environment
Positive outlook, friendly
Ability to demonstrate calm under pressure and good conflict resolution skills
Team oriented
Excellent communication and time management skills
Able to demonstrate they are a results driven person
solid working knowledge of Microsoft Office applications Outlook, Excel and Word and the Internet
Salary: $45k (incl. Super)
The Call Centre is a team of 10 permanent staff, and is a warm, friendly and professional environment with a solid work ethic for achieving KPIs.
If youre looking to join a huge, well-respected company with long-term career progression, then apply immediately! Send your resume for the attention of Ben Coppin (ben@ontheballpersonnel.com.au). Should you have any questions, please feel free to give us a call on 03 9510 2606.
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On-Call Customer Service Officer - BRAESIDEImmediate Start - Multiple ON-CALL Positions
$19.45 Per Hr + Super
Braeside Location with On-site Parking
Our Client:
Located in Braeside, this specialist heating/cooling company is an Australian household name. Due to the plummeting temperatures and the increase in call volumes, the need has risen for more staff in their inbound call centre. Great environment and free parking provided on-site is provided.
The Role:
These roles are Seasonal and on an On-Call Basis. Hours can fluctuate dependent on business needs. You will be required to respond to incoming customer calls, and deal with a broad range of requests - including processing sales orders and making notes on customers' accounts. This is a very busy call centre environment, so the ability to hit the deck running is a must!
Full training and support is provided. Call centre experience is highly desirable, as is transferable skills that can be utilised in this call centre position.
This role is paying $19.45 per hour PLUS Superannuation.
The hours of operation are 7.30am - 7.30pm
Monday - Friday
There is very limited access via public transport, so only those with their own transport need apply.
THOSE ON STUDENT VISAS AND PREVIOUS APPLICANTS NEED NOT APPLY!
We are interviewing immediately, so why wait? Apply now!
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Plan for your Future - Superannuation Call Centre PERM F/T Roles $43k+ Generous Superannuation!Plan for your Future!
SUPERANNUATION/ BANKING/ or FINANCE Background required!
$43k + Generous Superannuation!
Monday - Friday (8:30 - 5) NO WEEKEND WORK!
Now is the time to start planning for your future!
New job
Excellent Salary
Beautiful Offices
Stunning City Views
Generous Super Benefits
Monday - Friday (NO weekend work!)
MUST HAVE CALL CENTRE EXPERIENCE in either Superannuation, Banking or Finance.
This a fantastic opportunity for you to secure a Permanent Full-Time position with this Professional Superannuation Company.
If successful you will join a Boutique Team of Corporate employees handling telephone enquiries from new and existing clients. You will have excellent listening, empathy and communication ability as well as problem solving and complaint resolution experience.
All applicants must have sound knowledge of WORD & EXCEL.
These roles won't last long so be quick to respond with a covering letter and your resume! We look forward to hearing from you!
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VARIETY of Call Centre Roles Available!VARIETY of Call Centre Roles Available!
Several of our clients are recruiting staff for their Call Centres.
Multiple roles at various locations: CBD, St Kilda Road, Braeside, Keysborough
MUST have minimum 6 - 12 months solid CALL CENTRE experience and wish to continue in this field for the next 12 - 18 months.
Are you a Customer Service Super Star with excellent, articulate communication, good listening and problem solving skills and able to deal with people on all levels?
Then send us your resume now!
We look forward to hearing from you!
> Click here to email us about this position. ^ top
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